Frequently Asked Questions
Everything you need to know about your gear and apparel orders.
What is the standard shipping timeframe for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the contiguous United States.
How can I return an item that doesn't fit?
We offer a 90-day return policy on most items. Products must be in new, unworn condition with original tags attached. Simply use our online portal to generate a return shipping label.
Do you offer international shipping for outdoor gear?
Currently, we only ship to addresses within the United States and its territories. We are looking into expanding our shipping options to international customers in the future.
How do I know I am getting the right size in technical apparel?
Each product page includes a specific size chart provided by the manufacturer. We recommend measuring yourself and comparing it to the chart, as technical outdoor gear often has a more athletic fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as secure checkout options like PayPal and Apple Pay.
Are your products covered by a warranty?
Yes, all products are covered by their respective manufacturer's warranties against defects in materials and workmanship. Please contact our customer service team to facilitate a warranty claim.